FAQs

➜When My Order will Ship?
Once we receive your order, our warehouse team will process the order within 3 business day. And if you need to change the info, like address. Please email Movyanofficial@gmail.com to change it.
➜How many days it takes for an order to arrive?
We offer one type of shipping: Standard Shipping (5-15 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.

➜ How do I know if my package is shipped and on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!

➜How can I track my package?
When you receive a shipping confirmation letter from us via email, simply copy the tracking number provided and paste it into our order status tracker page.

➜Order issues 
1. I'm missing a product from my order. What do I do?
We're very sorry that you're missing an item from your order and we'd like to help you.
Before you contact us, it's worth checking the following:
• The item(s) you ordered may be out of stock. Please check your email to see if we've sent you a message about this. It's worth checking your junk / spam folder too!
• If you've placed multiple orders within a few days of each other and they're all being shipped to the same address, it might be that these orders have been split into separate deliveries and will be arriving on different days. Please check your account to see if your orders have different tracking numbers.
If you've checked all of the above and you're still sure you have an item missing from your order, please let us know within 30 days of your order being delivered and we'll try our best to help you.

2. I've received an incorrect item, what do I do?
We're very sorry that this has happened and we'd like to make sure this is resolved quickly.
Please reach out to our customer support team and we will arrange for the incorrect item to be returned back to us. A refund will be processed back to your account and if you still want the order and your desired items are still in stock, please order them through our website as normal.

➜ How can I contact Movyan?
Please send us an e-mail to movyanofficial@gmail.com and we'll back to you as soon as we can.