Refund Policy
1. Eligibility for Returns
Return Policy:
Customers can request a refund within 14 days of receiving their items.
Eligibility Requirements:
Your item must be in the same condition as when you received it, and it must be unused with all original packaging and tags. You will also need the receipt or proof of purchase.
Special Items:
Certain products, such as personalized items and food, are not eligible for the refund policy.
- Products damaged through customer abuse or improper handling will not be accepted.
- Original shipping charges and return delivery charges will not be refunded.
- Special orders cannot be returned.
2. How to Start a Return
Please contact our customer service at movyanofficial@gmail.com to submit your refund request. Include your order number and the reason for the return. Items returned to us without prior authorization will not be accepted.
Review Process:
We will review your request within 3 business days and respond to you.
Refund Processing:
Once the item is confirmed to be in order, the refund will be processed and returned to your payment account within 14 business days.
3. Terms
If your item is damaged during shipping, please contact us within 3 days of receiving the package. You will need to provide relevant photos and your proof of purchase.
Please note that the processing time for refunds may vary depending on the payment method, so we appreciate your patience.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions, please feel free to contact our customer service team.
Email：movyanofficial@gmail.com